Otrs help desk software

Otrs is a customizable support desk software that manages workflows and structures communication so there are no limits to what service teams can achieve. Otrs help desk provides a central point of contact for customers and employees to submit service incidents and requests. It is used by it service management, customer service and corporate security help desks. Otrs is an help desk, customer service and itsm software that easily digitizes and automates communication and business processes.

Help desk software by otrs create valued experiences from. Otrs 8 service management software comes directly from the manufacturer. It can be configured to match your help desks needs with features such as itil processes, cmdb, sla management or corporate security process management. Our solution offers a stable and fast tool backed by years of expert product and process experience.

The generic interface and the xslt mapping module of otrs, control and storm allow both the integration of existing systems and also individual customization of the respective application interfaces. Otrs is a service management suite that comprises ticketing, workflow automation and notification, along with a wide range of customizable features. The free version also offers customized branding, which allows users to incorporate brand logos and colors to the interface. Otrs ticketing system to create and manage client accounts. Otrs community edition open source help desk and ticketing. Otrs community edition open source ticket request system is a help desk software open source ad it service management. Dating back to 20, this was an early description of otrs. Otrs help desk otrs is a web application that is installed on a web server and can be used with a web browser. Otrs is a fullymanaged service management suite for help desks that includes ticketing, automation and notification. Work with our experts to tailor helpdesk solutions to your specific organizational needs. Any to dos are captured in a ticket and assigned to the responsible person. Otrs is packed with hundreds of features that can be used to create a customized software solution for your organization.

Otrs gives home office workers the ability to work in a structured and effective way. Morgan jones information technology help desk support. Otrs is an ideal help desk, customer service and itsm software that easily digitizes and automates communication and business processes. Official site of otrs, a leading service management suite. Customer service, itsm and corporate security otrs is the perfect choice for any industry. Helpdesk is a ticketing system for teams of any size. Now released as otrs 7, the service management solution continues to support. Of course, much like video has come a long way in the past six years, so has otrs. Deskero is a cloudbased help desk and ticketing system for businesses of all sizes.

In 2001, otrs was created as an open source help desk ticketing software. Manageengine servicedesk plus using this comparison chart. The main component is the otrs framework which contains all central functions for the application and the ticket system. Otrs help desk software happy agents, happy customers ease of use. Otrs is an isoiec 27001 standard compliant information technology service management itsm solution for help desks, customer service centers and. Fluent in sage accounting software, with a heavy use of excel and outlook. It help desk software for small to midsized businesses otrs. Not only do you make your customers happy with structured processes and fast response times, but otrs help desk software also makes the work of the entire. Otrs is a modern, flexible ticket and process management system that allows service management. Its start plan is free for up to one agent and includes email ticketing, web portal support, knowledgebase, and multilingual controls. Otrs is one of the most widely used solution desk systems, and it can be seamlessly integrated with existing applications such as sap, salesforce or hp service center. Otrs 8 adapts to your needs with many individually configurable functionalities that are supplemented by consulting services and training. With otrs, every employee has all of his tasks in one view.